Privacy Policy

Effective Date: January-1-2023

Introduction

RoyalCare Staffing Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information, particularly personal health information, on our website (royalcs.org) and in the course of providing home care services. We comply with all relevant laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial privacy legislation.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

Information We Collect

Personal Health Information

We collect personal health information from home care clients in order to provide quality care services. The information we collect may include, but is not limited to:

– Name
– Date of birth
– Medical history
– Medication records
– Treatment plans
– Health conditions
– Emergency contact information
– Health insurance details

Non-Personal Information

In addition to personal health information, we may collect non-personal information when you visit our website. This information may include:

– IP address
– Browser type
– Operating system
– Cookies (see the “Cookies” section below for more details)

How We Use Your Information

We use the personal health information we collect for the following purposes:

– Providing home care services
– Maintaining client records
– Billing and payment processing
– Quality assurance and improvement
– Communicating with clients and their families
– Compliance with legal and regulatory requirements

We do not use or disclose personal health information for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

Cookies

We use cookies on our website to enhance your browsing experience. Cookies are small files that are stored on your device and help us understand how you use our website. We use this information to improve our website’s functionality and provide you with a better user experience. You can manage your cookie preferences through your web browser settings.

Disclosure of Information

We do not disclose your personal health information to third parties without your consent, except as required by law or as necessary to provide our home care services. When required, we will obtain your explicit consent before disclosing your information to third parties.

Security

We take data security seriously and employ reasonable administrative, technical, and physical safeguards to protect your personal information. We use secure servers and encryption to ensure the confidentiality of your information.

Access and Correction

You have the right to access your personal health information held by us. If you believe that any of your information is inaccurate, you may request corrections.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:

RoyalCare Staffing Inc.
4A – 140 Regina Road, Woodbridge, Ontario, Canada. L4L8N1
1-888-647-1499
Info@royalcs.org

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy as necessary to comply with legal requirements or to reflect changes in our practices. We will post any updates on our website, and the updated policy will be effective immediately upon posting.

Consent

By using our website and services, you consent to the terms of this Privacy Policy.

Last updated: October-28-2023